Shipping Policy
Our Shipping Policy was last update on 13 October 2026
Thank you for visiting & shopping at www.bonalumifamfood.com - The following terms and conditions costitute our Shipping Policy.
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Bonalumi Fam has two warehouses: one in Sweden, where you can visit the shop in person to view and purchase our products and the second in Italy, which is our main warehouse and enables us to guarantee the quality and freshness of our products.
As some products may not be in stock at the Ödåkra warehouse, they will be dispatched directly from Italy, which may cause delays in the delivery of your orders.
SHIPPING AREAS
Bonalumi Fam delivers its orders to the following countries:
-Sweden
-Denmark
-the Netherlands
-Germany
-Italy
SHIPMENT PROCESSING TIME
As soon as an order is placed, the customer will receive an email confirming the order. All orders are processed within 3–5 working days.
If the items in your order need to be dispatched from Italy, we will contact you by email or telephone to let you know that there has been a change to the order processing times.
Orders are not prepared or delivered at weekends or on public holidays.
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The only exception is caviar, which is dispatched ONLY from Italy, as it must be purchased directly from the producer and then sent by express delivery in special packaging to ensure that the product remains in perfect condition throughout the delivery. These requirements may lead to longer order processing times .
SHIPPING METHOD
Bonalumi Fam offers two types of delivery
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1.Standard Delivery
We mainly use PostNord for deliveries to Sweden and Denmark, whilst for Germany, the Netherlands and Italy we use DHL. Once your order has been collected by the courier, we will email you the tracking number and a link to the courier’s website so you can track your parcel.
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The delivery charge is a standard rate and does not vary depending on the number of items purchased – the costs are:
Southern Sweden: 50kr
Northern Sweden: 100kr
Danimarca: 100kr
Germania: 100kr
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Deliveries usually take around 3–5 working days.
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2. Pick up from our warehouse in Ödåkra
Once the time required to process the order has passed, the customer will receive an email informing them that their order is ready for collection. We generally offer this service once a week, on Fridays between 2 pm and 6 pm. When we contact the customer by email or telephone, we will ask if they have any specific requirements regarding the pick-up of their order, and if so, we can arrange a different day.
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We also offer a special delivery service for Caviar - Express delivery
Express delivery is used only when a customer purchases caviar, to ensure that, from the moment it is purchased from the producer in Italy, it reaches its destination as quickly as possible.
The product will be packed in a polystyrene insulated box so that it is kept at the correct temperature and in the correct condition throughout the journey and does not suffer any damage.
DAMAGE
Bonalumi Fam is not liable for any damage to products or loss during delivery. If, upon collection of your order, the packaging or the contents of the delivery are damaged, please contact the courier to make a claim.
Instead, if the product has any quality issues, our customers can consult our Returns Policy and contact us.